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Here you find the most frequently asked questions and answers for the area inside which you have clicked. Should you not find the suitable reply to your question please search again using your own words.

1.  What should I do at the airport if I have luggage to check?

2.  Who can register for SMS services?

3.  For which flights, and with which mobile phone providers, do the SMS services work?

4.  What does a mobile boarding pass look like?

5.  Where can I find information about the mobile boarding pass?

6.  I cannot print out my passenger receipt.

7.  I cannot check in for my flight online.

8.  Is it possible to have a Passenger Receipt reissued?

9.  What do I need to open the online boarding pass so that I can print it?

10.  What printer settings do I need?

11.  I have a problem printing out the boarding pass or can’t open the document – what should I do now?

12.  Part of my boarding pass didn’t print properly – what should I do now?

13.  I’ve lost or forgotten the print-out of my boarding pass. What should I do now?

14.  I have purchased a ticket on www.lufthansa.com. How do I obtain a receipt/invoice for my travel expenses claim or for input tax deduction?

15.  What documents are required at the airport?